“We are what we repeatedly do. Excellence, then, is not an act, but a habit.”
— Will Durant
Jarvis understands that the only way we can keep our customers satisfied, happy, and loyal is by providing a consistently high quality product.
We know that the customer defines the quality. Great attention is given to training employees, integrating quality into the production process, using state of the art computers and software, and buying new measuring tools to ensure that the customer is 100% satisfied with the product they receive. Employees at all levels are empowered and committed to working toward this common goal. All employees are strongly encouraged to offer suggestions that will continuously improve our procedures and processes. Employees feel empowered to do this because the Jarvis organizational philosophy is based on mutual trust, recognition of the value of individuals, openness, and freedom from fear and central decree. The Jarvis team understands our guiding principles, quality policy, goals, objectives and critical processes. Our continuous improvement efforts not only give us a competitive advantage in customer satisfaction, loyalty and retention but also employee morale and an ability to adapt to changes in the marketplace.